Privacy & Data Protection Policy

Our Commitment to Privacy

Bangladesh Scenic Tours respects your privacy and takes reasonable steps to protect your personal information.

This Privacy & Data Policy explains what information we collect, how we use it, how we protect it, and your choices when you visit our website, contact us, request a quotation, or book a tour.

By using our website or services, you acknowledge this Privacy & Data Policy.

About Us

Bangladesh Scenic Tours is a Bangladesh-based tour operator providing cultural, nature, heritage, and adventure travel experiences.

For privacy-related questions or requests, please get in touch with us:

Address: 1513/9 EPZ Model Town, Ashulia, Savar, Dhaka-1349, Bangladesh

Email: info@bangladeshscenictours.com

Phone: +880 1797 192218

Website: www.bangladeshscenictours.com

Information We Collect

We may collect personal information when you contact us, request a quotation, or book a tour.

This may include:

• Name, email address, phone number, and contact details;

• Travel dates, destinations, group size, and travel preferences;

• Passport, visa, or identification information when needed for hotels, permits, transportation, or legal requirements;

• Payment-related information required to process bookings and refunds;

• Dietary requirements, accessibility needs, or health-related information that you voluntarily provide and that is necessary for your travel arrangements.

When you use our website, we may also automatically collect basic technical information such as:

• IP address;

• Browser type;

• Device information;

• Pages visited; and

• Cookie and website usage information.

We use this information to operate and improve our website and maintain security.

If a child participates in a tour, we may collect necessary information through a parent, guardian, or authorized adult.

How We Use Your Information

We may use your personal information to:

• Respond to enquiries and provide tour quotations;

• Process tour bookings;

• Arrange hotels, transportation, guides, permits, and other travel services;

• Process payments and refunds;

• Provide customer support before and during your trip;

• Support the safety and security of travellers;

• Meet legal or regulatory requirements;

• Improve our services and website; and

• Send promotional messages or travel offers where you have given consent.

Sharing Your Information

We do not sell your personal information.

We may share necessary information with trusted third parties when required to provide your travel services.

These may include:

• Hotels and accommodation providers;

• Transportation providers;

• Tour guides and travel partners;

• Payment service providers;

• Government authorities where required by law; and

• Service providers or professional advisers supporting our business.

We share only the information reasonably necessary for the relevant service.

Payment Information

Banks, payment gateways, or other payment service providers may handle payment information.

We do not store full payment card details unless necessary, permitted, and handled securely.

Cookies and Website Information

Our website may use cookies and similar technologies to:

• Improve website functionality;

• Remember user preferences;

• Understand website traffic and performance; and

• Support marketing activities where applicable.

You can manage cookies through your browser settings or the website's available controls.

Data Security

We take reasonable steps to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

We limit access to customer information to people who need it for legitimate business or travel-related purposes.

Data Retention

We keep personal information only for as long as reasonably necessary for:

• Providing travel services;

• Maintaining booking, business, and financial records;

• Meeting legal requirements;

• Resolving disputes; and

• Protecting our legitimate business interests.

When information is no longer required, we may securely delete or anonymize it where appropriate.

Your Privacy Choices

Depending on applicable laws, you may contact us to:

• Request access to your personal information;

• Correct inaccurate information;

• Request deletion of information where appropriate;

• Object to certain uses of your information;

• Withdraw consent for optional processing; or

• Request a copy of your information where applicable.

We may ask you to verify your identity before processing a privacy-related request.

Marketing Communications

We may send promotional emails, travel offers, or updates where you have provided consent.

You can stop receiving marketing communications at any time by:

• Using the unsubscribe option in an email;

• Contacting us directly; or

• Following any available opt-out instructions.

You may still receive important messages relating to an inquiry, booking, payment, or tour service.

Third-Party Websites

Our website may contain links to third-party websites or services.

Bangladesh Scenic Tours is not responsible for the privacy practices or content of those external websites. We recommend reviewing their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy & Data Policy when our services, technology, or legal requirements change.

We will publish the updated version on our website with a revised effective date.