Cancellation & Refund Policy

Cancellation by the Customer

Make cancellation requests by email or through another official communication channel of Bangladesh Scenic Tours.

Unless different conditions were clearly stated before booking, the following cancellation terms apply:

The cancellation date is the date Bangladesh Scenic Tours receives the cancellation request.

These terms apply to customer-requested cancellations.

Deposits & Non-Refundable Costs

Bangladesh Scenic Tours may make advance payments or commitments to suppliers immediately after confirming a booking.

Non-refundable costs may include:

• Hotels and accommodation;

• Transport, vehicles, or boats;

• Guides;

• Air, train, or other tickets;

• Permits and entrance fees;

• Activities or special arrangements;

• Bank or payment-processing fees; and

• Other confirmed third-party services.

When a customer cancels or changes a booking, genuine non-refundable costs already committed for that booking may be deducted from any refund otherwise due.

Rescheduling

A confirmed tour may normally be rescheduled once if we receive the request at least 45 days before departure.

Rescheduling is subject to:

• Availability;

• Supplier approval;

• Seasonal conditions; and

• Any additional supplier or price difference.

Requests made within 45 days may be treated as a cancellation if the confirmed services cannot be changed without cost.

Day Tours

Day tours can be canceled free of charge up to 24 hours before the scheduled departure time. Cancellations received within this period may be eligible for a refund. For cancellations made less than 24 hours before departure or in case of a no-show, charges or refund adjustments may apply based on the arrangements made for the tour.

No-Show, Late Arrival & Voluntary Non-Use

No refund will normally be provided where a customer:

• Does not arrive for the tour;

• Arrives late and misses a service;

• Voluntarily leaves the tour;

• Chooses not to use an included service;

• Misses an activity or transfer due to personal circumstances; or

• Fails to follow the agreed meeting or departure times.

Bangladesh Scenic Tours will make reasonable efforts to assist where practical, but any additional costs incurred as a result of these circumstances are normally the customer's responsibility.

Visa, Passport, Medical & Personal Circumstances

Customers are responsible for obtaining valid passports, visas, permits, and other required travel documents.

Visa refusal, passport problems, illness, injury, family emergencies, or other personal circumstances do not automatically entitle a customer to a refund.

The normal cancellation terms will apply, subject to any amounts that can reasonably be recovered from suppliers.

We strongly recommend appropriate travel insurance.

Flights & Services Booked Independently

Bangladesh Scenic Tours is not responsible for independently booked flights, hotels, transportation, or other services not included in the confirmed Bangladesh Scenic Tours package.

We are also not responsible for airline delays, cancellations, missed connections, or schedule changes outside our reasonable control.

Where possible, we will assist customers with alternative arrangements, but any additional costs are normally the customer's responsibility unless required by applicable law.

Force Majeure

Bangladesh Scenic Tours is not responsible for delays, changes, losses, or cancellations caused by events beyond our reasonable control, including:

• Natural disasters or severe weather;

• Floods or cyclones;

• Political or civil disturbances;

• Government restrictions;

• Border closures;

• Strikes;

• Pandemics or public health emergencies;

• Major transportation disruptions; or

• Other similar extraordinary circumstances.

If such events affect a tour, Bangladesh Scenic Tours may reasonably:

• Modify the itinerary;

• Substitute services;

• Reschedule the tour;

• Arrange alternative services; or

• Cancel affected services.

Bangladesh Scenic Tours will make reasonable efforts to assist customers. It will consider any applicable refund, credit, or alternative arrangement for confirmed services that cannot be provided, subject to applicable regulations and the circumstances of the event.

Customers may be responsible for additional costs, including accommodation, meals, transportation, or other expenses arising from delays, extensions, or disruptions caused by events beyond Bangladesh Scenic Tours’ reasonable control, where permitted.

Changes to Hotels, Transport, or Itinerary

Occasionally, operational, safety, weather, supplier, or other unforeseen circumstances may require reasonable changes to a confirmed itinerary.

Bangladesh Scenic Tours reserves the right to substitute hotels, vehicles, guides, activities, or other services with a reasonably comparable alternative where necessary.

A reasonable substitution of a similar standard will not normally be considered a cancellation of the entire tour.

If a significant confirmed service cannot be provided and no suitable alternative is available, Bangladesh Scenic Tours will consider an appropriate solution, including any applicable refund or adjustment for the affected service, in accordance with applicable regulations.

Cancellation by Bangladesh Scenic Tours

Bangladesh Scenic Tours is committed to delivering confirmed tour services as planned.

If we need to cancel an entire confirmed tour before departure, we may offer one of the following options:

• Rescheduling the tour to a suitable date;

• Providing a comparable alternative tour; or

• Offering a refund where applicable and subject to the terms of the booking.

If we are unable to provide part of a confirmed tour service, we will make reasonable efforts to arrange a suitable alternative. If no reasonable alternative is available, any applicable refund will be considered only for the affected unused service.

Bangladesh Scenic Tours is not responsible for costs related to independently arranged services, including international flights, visas, travel insurance, or accommodation, unless required by applicable regulations.

Third-Party Suppliers

Hotels, airlines, transport companies, boats, and other suppliers may have their own cancellation, refund, and service conditions.

For customer-requested cancellations or changes, any applicable non-refundable supplier charges, administrative fees, or other costs may be deducted from the customer's refund.

Bangladesh Scenic Tours is not responsible for independent acts, omissions, delays, or failures of third-party suppliers beyond our reasonable control, except where responsibility is required under applicable Bangladesh law or for services specifically confirmed by Bangladesh Scenic Tours.

Refund Processing

Approved refunds will normally be initiated within 14 business days after confirmation of refund eligibility.

Refunds will normally be processed using the original payment method where reasonably possible.

Applicable bank charges, payment gateway fees, international transfer costs, or currency-conversion differences may be deducted where permitted.

Bangladesh Scenic Tours is not responsible for delays, additional charges, or exchange-rate variations caused by banks, payment providers, or financial institutions.

Limitation & Customer Rights

Nothing in this policy is intended to exclude or limit any responsibility of Bangladesh Scenic Tours that cannot legally be excluded under Bangladesh law.

Bangladesh Scenic Tours will not be responsible for losses, additional expenses, or disruptions resulting from:

• Customer actions or omissions;

• Incorrect information provided by the customer;

• Failure to obtain required travel documents;

• Independently arranged services;

• Acts, delays, or failures of third-party providers outside our reasonable control; or

• Force majeure events,

except where responsibility is imposed on Bangladesh Scenic Tours under applicable law.

Complaints & Disputes

If you disagree with a cancellation, refund, or service decision, please get in touch with Bangladesh Scenic Tours in writing.

We will make reasonable efforts to review and resolve the matter fairly.

This policy is governed by the laws of the People's Republic of Bangladesh.

Nothing in this policy prevents customers from exercising any mandatory legal, regulatory, or consumer rights available under Bangladesh law.

Amendments

Bangladesh Scenic Tours reserves the right to amend, update, or replace this Cancellation & Refund Policy at any time due to operational requirements, business needs, regulatory changes, or other relevant circumstances.

Any updated version will be published on our official website and will take effect from the date of publication unless otherwise stated. The applicable policy will be the version in effect at the time of booking, except where applicable law or regulatory authorities require changes.